Do you offer deliveries?

We offer nationwide deliveries using Fastway or Pudo – smart locker delivery system – by The Courier Guy. Fees start from R85 and all orders over R1 500 qualify for FREE delivery.

Please note that delivery to outlying areas in South Africa may incur additional costs as per the couriers’ terms and conditions.

Should a product be damaged at the time of delivery/collection, please notify us of such by emailing us at info@steppingmilestones.co.za.

The product will be collected and once we have inspected the product and validated your return, we will, at your choice, repair/replace the product as soon as possible (if such repair/replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 14 days of logging the return (bear in mind that refunds can take 1 – 4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts/replacement availability.

How long will it take before I get my order?

The typical delivery time is between 3 and 7 days from the date of order and receipt of payment. Because we rely on a courier company for deliveries we cannot always guarantee the delivery time. However, if there is a delay with your order we will do our best to notify you via email.

Is there an option to collect my order?

Yes, you can choose to collect your order from one of two locations – Parkview Johannesburg or Lakefield Benoni. There is no charge for collection.

Once your order is ready you will receive the address details as well as the times available for collection.

What is your refund/returns policy?

Return an unwanted product to us at no charge, provided:

  • It is undamaged and unused, with the original labels and stickers still attached.
  • It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • It is not missing any accessories or parts.
  • It is not listed as a product not eligible for return.
  • You email us at info@steppingmilesones.co.za within 14 days of delivery to you or collection by you.
  • The product can be returned by dropping it off at the place of collection or a courier will fetch it from you. (Please note, the courier costs will be for your account)

Products not eligible for returns

  • No products that have been on sale are eligible for return.
  • No products that have been personalised for you or made to your specifications, unless defective.

What constitutes a defective product?

We do our best to ensure that the products we deliver to you are of high quality and without defects.

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return.

  • faults resulting from normal wear and tear
  • damage arising from negligence
  • user abuse or incorrect usage of the product
  • damage arising from electrical surges or sea air corrosion
  • damage arising from a failure to adequately care for the product
  • damage arising from unauthorised alterations to the product; and where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

“Children are not things to be moulded, but are people to be unfolded.”

Jess Lair

Still got questions or are you looking for something specific?

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